SCOPAS 2
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Improve yourTechnical Supporteffectiveness
The technical support group in an industrial company wasstruggling to find informationin decades ofcomplex technical documentsspread across15 different sources.
— Technical Support EngineerI spentover a month searchingfor a specific document in our legacy systems.Curiosity, I found it on my first search.
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Help customersunderstand your products
An industrial company delivered extensive product documentation to their customers but had no way of making it searchable on customer premises.
— Technical Support EngineerI spentover a month searchingfor a specific document in our legacy systems.Curiosity, I found it on my first search.
